It’s a simple question, really, and one that we all get asked on a regular basis.
Regardless of who’s asking, the answer is usually quick and stock: I’m a designer…a lawyer…a chef… I think those stock answers miss both the point and the underlying opportunity.
I first realized the importance of having a better answer when I attended a conference about how to approach venture capital people. During breaks, some of the biggest VCs in the world would stand on a kind of soapbox where people would jockey for position to give them a 60-second pitch.
Watching that process was an amazing education.
The VCs accepted the business cards of those who did a really good job describing their audience, the problem they solved, and their path to revenue. They rejected those who fumbled through their minute using too many complicated words and acronyms and talking vaguely, if at all, about the things that are of obvious interest to a VC.
That made me realize that answering the question, “What do you do?” isn’t really as straightforward as we think it is. While developing a good response can be challenging, it’s worth the effort. Even so, it’s only half of the story. The other half is understanding what the question actually represents, and that’s a better place to start.


